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Privacy Policy

At Al Safa Properties, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, disclose, and protect your information when you use our online platform, website, or services (collectively, "our site" or "this service").

Information We Collect

We may collect personal information that you voluntarily provide to us when you use our site, such as when you inquire about properties, request services, subscribe to newsletters, fill out forms, or communicate with us directly. This information may include your name, contact details, and information related to your property interests or service requirements.

We also automatically collect certain information when you visit or use our site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, duration of visit, and usage patterns. This data helps us understand how our site is used and improve our services.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our site and services.
  • To respond to your inquiries and requests.
  • To communicate with you about properties, services, offers, and promotions that may interest you.
  • To process transactions and manage your accounts or service requests.
  • To send you administrative information, such as updates to our terms, conditions, and policies.
  • To improve our site, services, and customer experience.
  • To analyze usage trends and monitor the effectiveness of our marketing campaigns.
  • To detect, prevent, and address technical issues or fraudulent activity.
  • To comply with applicable legal obligations and regulations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
  • Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests.
  • Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

  • With service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
  • For legal compliance and protection: We may disclose your information where we are legally required to do so, to comply with applicable government requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • With your consent: We may disclose your personal information for any other purpose with your consent.

Data Security

We implement appropriate technical and organizational measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before its withdrawal.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or will be described here).

International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to the United Arab Emirates and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us by postal mail:

Al Safa Properties
Building 12
Al Abraj Street,
Floor 18, Suite 1805,
Dubai, Dubai,
P.O. Box 48700
UAE